Please reach us through our Contact Us section if you cannot find an answer to your question.
Booking details are sent immediately! Sometimes confirmation emails end up in your junk mail. Please make sure you check your junk mail folder!
Yahoo email addresses will often block the booking confirmation email. Where possible, please do not use Yahoo domains.
YES! We can discuss as many spaces in the 30 or 60 minute session as we can get to. There are no limits to the session! It is open time for you to ask any and all design related questions.
If you would like to show me around your space, joining by phone or tablet is the easiest way to show me around!
We always recommend to have your questions written out prior to session in order of priority. This way you ensure your most critical pain points are addressed and you don’t forget anything you may want to discuss. Always have your pen and paper ready to make notes!
Ensuring you have a good internet connection is key for a successful session. Poor internet connections can limit the sessions effectiveness.
Yes!
Did you know that over 60% of our sessions are with repeat clients? It is a very popular option!
All Coffee Chats are conducted in Eastern Standard Time (EST). The booking platform allows you to change the time zone if you are in a different zone. Please schedule your session according to your time zone.
YES! You are welcome to submit material prior to your session if you choose. There is a flat rate charge of $40 USD associated with the Document Review. We kindly ask for a one-time submission of documents/photos, with a minimum of 2-days notice. Please email us directly for documents to be reviewed.
The fee associated with our session is applicable to in-session discussions only. Any follow up questions would need to be addressed in another Coffee Chat session or email service fees will apply.
If you need to reschedule your session, please reach out by email using the address outlined on your booking confirmation. Our cancellation and rescheduling policy requires a minimum of 7 days notice. Short notice requests cannot be accommodated nor will they be refunded.
The 60 minute Coffee Chat service can be recorded if requested! The 30 minute session does not include a recording option. We encourage you to make notes throughout the call or take screenshots if you are on a mobile device.
Great news, you have two options!
We now offer Emergency Design Consultations. They are available by request only and are based on availability. No appointments will appear unless you schedule a time directly with The Home Narrative.
You can see pricing through our online booking link HERE. Please inquire through the Contact Us page on the website.
If your question is straight forward, please submit a Mini eDesign instead! This way we can get back to you in a few days. Submissions can be made on our website here.
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